Consultancy Query System

Submit a formal query or track an existing request. Our analysts respond within 24 hours.

🤝 Submit a Consultancy Query

Describe your immediate requirement and our team will get back to you within 24 hours.

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Query Submitted Successfully!

Your consultancy query has been registered. Save your reference ID:

Query Summary

Subject:
Category:
Priority:
Description:

We'll respond within 24 hours. You can track your ticket status using this ID.

🔍 Track Your Ticket

Enter your ticket ID to check the current status of your support request.

Ticket ID
Subject
Category
Priority
Status
Submitted

Frequently Asked Questions

Quick answers to common questions about GeM support

How long does it take to get a response? +
Our team typically responds within 24 hours of ticket submission. For high-priority issues, we aim to respond within 4 hours during business hours (9 AM - 6 PM IST).
What information should I include in my ticket? +
Include your GeM seller ID (if applicable), detailed description of the issue, any error messages or screenshots, and steps you've already taken. The more detail, the faster we can help!
Can I contact you directly instead? +
Yes! You can reach us on WhatsApp at +91 95234 42474 or email experteprocuregem@zohomail.in. However, using the ticket system helps us track and prioritize your issue effectively.
What types of issues can I raise tickets for? +
You can submit tickets for GeM registration issues, bidding assistance, document preparation, payment problems, order fulfillment queries, and any technical difficulties with the GeM platform.
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