Support Center

Submit a support ticket or track the status of an existing one. Our team responds within 24 hours.

🎫 Submit a Support Ticket

Describe your issue and our team will get back to you within 24 hours.

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We'll respond within 24 hours. You can track your ticket status using this ID.

🔍 Track Your Ticket

Enter your ticket ID to check the current status of your support request.

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Frequently Asked Questions

Quick answers to common questions about GeM support

How long does it take to get a response? +
Our team typically responds within 24 hours of ticket submission. For high-priority issues, we aim to respond within 4 hours during business hours (9 AM - 6 PM IST).
What information should I include in my ticket? +
Include your GeM seller ID (if applicable), detailed description of the issue, any error messages or screenshots, and steps you've already taken. The more detail, the faster we can help!
Can I contact you directly instead? +
Yes! You can reach us on WhatsApp at +91 95234 42474 or email experteprocuregem@zohomail.in. However, using the ticket system helps us track and prioritize your issue effectively.
What types of issues can I raise tickets for? +
You can submit tickets for GeM registration issues, bidding assistance, document preparation, payment problems, order fulfillment queries, and any technical difficulties with the GeM platform.
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